Cancellation & Refund Policy

RIGHT OF WITHDRAWAL AND REFUNDS

According to the consumer protection law (Law 2251/1994) the right to withdraw from the contract and return the product is granted within fourteen (14) days from the date of receipt. The return of the product is only accepted if the product is in its original condition. In order to avoid the inconvenience of the consumer, it is requested that the condition of the products, their packaging as well as their type are checked upon delivery in order to identify any obvious defects.

In the event that the reason for the return concerns the fault of the Company (e.g. wrong item, defective product), then the cost of return is borne by the Company and they will be replaced immediately without any charge to the consumer. In any other case, the consumer is charged with the cost of return.
The products must be returned in excellent condition, without the special markings (tags) being removed and must be accompanied by the sales document and the shipping slip.
The Company does not accept, allow or bear any responsibility for returns made in a period beyond fourteen (14) days, from the date of receipt of the product by the customer.
In the case of a return of the products, and depending on the method of payment and the way the return will be made, the refund is completed within 10 calendar days from the date the Company receives the products.

THE RETURN SHOULD BE MADE ONLY WITH ELTA COURIER .

Return address:

SMARGE GROUP MON. IKE

Plutarchou 12

55134, Kalamaria

Thessaloniki

2313 118385